Privacy policy.

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Scope and Applicability

VectoRise LLC ("VectoRise," "we," "us," or "our") is a Virginia limited liability company providing technology and software solutions to businesses and organisations worldwide.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, communicate with us, or engage our services.

This Privacy Policy applies to VectoRise's website and general business operations. Where VectoRise processes information on behalf of a client as part of a specific project, the applicable client agreement and any applicable data processing terms may additionally govern that processing.

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1. Information We Collect

Depending on your relationship with VectoRise, we may collect information including:

Information you provide to us: Name, business email address, telephone number, job title or professional role, company or organisation name, information submitted through contact forms, information provided during sales discussions, information contained in proposals, project discussions, contracts, or correspondence, and information provided when requesting support or communicating with us.

Project information: When a client engages VectoRise, the client may provide information, files, documentation, technical specifications, source code, datasets, credentials, system access, business information, or other materials required to perform the agreed services. The type and amount of information provided is determined by the client and the requirements of the applicable project.

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2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including: IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, general website usage information, and technical and diagnostic information.

We may use cookies and similar technologies for website functionality, analytics, security, and performance.

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3. How We Use Information

We may use personal information to: respond to enquiries; communicate with prospective and existing clients; prepare proposals and project documentation; enter into and administer contracts; deliver technology and software services; communicate about projects and deliverables; provide support and maintenance; manage invoices and payments; operate and improve our website and business; maintain security and investigate suspected misuse; keep appropriate business records; comply with legal obligations; establish, exercise, or defend legal claims; and send business or marketing communications where permitted by applicable law.

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4. Client Data

VectoRise may process information that a client provides to us or makes accessible to us during a project.

The client determines what information is provided or made accessible and is responsible for ensuring that it is legally entitled to provide such information or grant the relevant access.

Where VectoRise processes personal information on behalf of a client according to the client's instructions, the client may act as the relevant data controller and VectoRise may act as a processor or service provider. Where applicable, the parties may enter into additional data processing terms addressing the processing of personal information.

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5. Client Access and Credentials

A client may choose to provide VectoRise access to systems, infrastructure, software, databases, repositories, cloud environments, APIs, or other resources. The extent of access will depend on the project.

VectoRise will use such access only as reasonably necessary to perform the agreed services. Clients should provide only the level of access reasonably required for the relevant work. Credentials should not be provided where equivalent lower-privilege access can reasonably be used.

VectoRise will not intentionally access client systems or information outside the scope of the services or authorised access.

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6. Artificial Intelligence and Third-Party AI Services

VectoRise may use artificial intelligence or machine-learning technology as part of developing or delivering technology solutions.

VectoRise does not use client data, project data, source code, datasets, confidential information, or other client-provided materials to train general-purpose artificial intelligence or machine-learning models.

VectoRise does not send client data to third-party large language model or AI service providers for model training. Where a project specifically requires an external technology service, any use of such service will be subject to the relevant project requirements and applicable agreements.

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7. Service Providers

VectoRise uses third-party technology providers in operating its business and delivering its services. These providers currently include infrastructure, software development, communications, hosting, and related technology providers such as Amazon Web Services (AWS), Vercel, GitHub, and Zoho Mail.

Additional providers may be used where reasonably necessary for business operations or a particular project. Third-party providers process information according to their own applicable terms and privacy policies and, where appropriate, contractual obligations.

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8. Disclosure of Information

We may disclose information: to service providers assisting us in operating our business; where necessary to perform an agreed project; where required by law; in response to a lawful request, court order, or legal process; to protect the rights, property, security, or safety of VectoRise, our clients, or others; to establish, exercise, or defend legal claims; or in connection with a corporate transaction involving VectoRise or its assets.

We do not sell personal information.

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9. International Processing

VectoRise works with clients worldwide and may use technology and service providers located in different countries. Information may therefore be processed or stored outside the country in which it was originally collected.

Where applicable law requires safeguards for international transfers of personal information, VectoRise will use appropriate lawful mechanisms.

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10. Business Communications

We may contact current and prospective clients regarding enquiries, proposals, projects, service updates, administrative matters, support, business announcements, and marketing communications where permitted.

You may opt out of non-essential marketing communications at any time.

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11. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functionality, security, preferences, analytics, understanding website performance, and improving the user experience.

We may use analytics technologies to understand how visitors interact with our website. We do not use advertising cookies or cross-site tracking pixels for the purpose of selling personal information.

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12. Data Security

VectoRise takes reasonable technical and organisational measures designed to protect information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure. Clients are responsible for maintaining appropriate security controls over systems and credentials that remain under their control.

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13. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing client relationships, maintaining business records, meeting legal and accounting obligations, resolving disputes, enforcing agreements, and protecting our legitimate business interests.

Project information may also be retained or deleted in accordance with the applicable project agreement or client instructions.

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14. Your Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction of processing, object to certain processing, request portability, or withdraw consent.

Requests may be submitted through the contact information provided on the VectoRise website. Where VectoRise processes information on behalf of a client, requests relating to that processing may need to be directed to the relevant client.

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15. Third-Party Websites

Our website may contain links to third-party websites or services. VectoRise is not responsible for the privacy practices or content of third-party websites.

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16. Children's Privacy

VectoRise provides B2B technology services and does not knowingly collect personal information from children for the purpose of providing services to them.

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17. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page together with a revised "Last Updated" date.

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18. Contact

For privacy-related questions or requests, please contact VectoRise through the contact information provided on vectorise.dev.