Work
Voice intelligence
Voice agents that run the call, not a script.
2024Product40%+ handle time reduction
Voice agentsTelephonyOperator platforms
The challenge
Call volume was growing faster than headcount. Scripted IVRs could not use live business context. The team needed agents that could speak, listen, and act without turning every call into a transfer.
What we shipped
- 01Real-time voice pipeline with interruption handling
- 02Outbound calling across major telephony providers
- 03Operator console for assistants, numbers, and live supervision
- 04Recordings and call records the business can actually retrieve
The outcome
Tier-1 workflows resolve without a queue of waiting callers. Average handle time dropped by over 40%, and human teams spend their time on escalations instead of repetition.
Related practice: AI engineering